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Two-Factor Authentication

Two-Factor Authentication is an additional way of checking that it’s really you when you log in. It combines something you know (your user name and password) with something you have (an authentication app on your mobile). This second layer of security is designed to prevent anyone but you from accessing your account even if they know your password (e.g. if your password is compromised). We offer code generation authentication, which uses an authentication app on your phone or device to generate temporary codes when logging in.

Once configured, you'll be required to enter both your password and a 6-digit code from your authentication app in order to sign into Elixir.

Setting up Two-Factor Authentication

Note

If you still have Authy enabled, please select 'Click here to disable it' to commence with setting up code generation for Two-Factor Authentication.

  1. Go to your Profile > Two Factor Auth.

    2fa location

  2. Click ‘Set up Two-Factor Authentication'.

    2fa setup

  3. Scan the QR code using your preferred authentication app (Microsoft Authenticator, Google Authenticator, Authy, or another app of your choice) and click Next.

    2fa scanqr

  4. Enter the 6-digit code generated by the app and click Verify.

    2fa code

  5. Once verified, you’ll see the confirmation message, click ‘OK’.

  6. From then on, you’ll enter a 6-digit code each time you log in.

    2fa login

  • Google Authenticator
  • Microsoft Authenticator

Common Issues

Time Synchronisation

Two-Factor Authentication code relies on Time-Based One-Time Passwords. If your codes are failing, your device’s internal clock may have drifted. To fix this issue, navigate to your device's Date & Time settings.

  • Android: Settings > System > Date & Time, turn on 'Automatic date and time/ Automatic time zone'.
  • iOS: Settings > System > Date & Time, turn on 'Set Automatically'.

iOS Password App

Scanning a QR code from the camera on iOS automatically takes you to the system's authenticator app ‘Passwords’ when setting up Two-Factor Authentication. If you prefer to use a different authentication app on your iOS device, navigate to the app first and use the authenticator’s built in QR code scanner. See the following instructions on how to find codes in your 'Passwords' app for future logging in.

  1. Navigate to the 'Passwords' application on your iOS device and click Codes.

    2fa ios app

  2. You will find the codes on the Elixir tab with your details. Codes refresh every 30 seconds.

    2fa ios codes

  3. Click on the Elixir tab to copy a code or edit your Authentication set up.

    2fa ios app actions

Tip

Tick the Remember This Device box if you regularly use this device and want to skip the prompt on this computer. If you log into a new computer you will still get the prompt on the new device.