Inbox

Elixir's Inbox is where your incoming mail, such as Healthlink, Lab Results, Emails and Texts, are received. You can also monitor and check outgoing messages to ensure they have been sent without error.

Viewing your mail

You have different mail areas on the left-hand side when clicking into Inbox. These include:

Incoming Mail

• Lab Results - Our direct connection with Awanui Labs supports receiving results directly from the lab via your Facility ID
• Healthlink - Messages sent to your EDI Healthlink address
• Medical Objects - Message sent via Medical Objects
• Specialist Referrals - Referral sent via Specialist Referrals
• Email - Email sent to your general or custom Elixir email address
• Scans - Items sent to your scans mailbox will appear here (Your scans address can be found in Admin > Team)
• Texts - Replies to texts sent from Elixir
• Patient Forms - Forms that patients have completed

Sent Mail

• Sent Healthlink Message
• Sent Emails
• Sent Texts

Saving mail into Patient Notes

You can save any item in the Inbox into your patient notes.

1. Click on the item you wish to save in the list of inbox items.

2. Click the save button in the bottom right corner of the screen.

   Note

   The Save button will be inactive if the Inbox item is not linked to both a patient and consultant.

   3. Choose whether you want to save the item as a Referral or Note.

   
   4. Give your document a short name. This will appear as the subject of the Note.

   If you choose to save the document as a Referral, you will be able to select who the referrer is.

   

Replying to Emails and Texts

You can reply to patient emails and text messages through the Inbox.

1. Click on the text/email that you want to reply to.
2. Type your message and Click "Send Reply"

Patient Forms in Inbox

Any patient form completed by a patient comes into the Inbox under Patient Forms. This allows you to review the patient forms to check if anything is missing or needs actioning. When you have finished reviewing the form, click "Save" > "Save to Notes".

Give your patient form a name and click save.

Note

When you do this, the patient form status will change from Filled to Reviewed

Inbox Sent Mail

The sent mail tabs will notify you by presenting a number if a Healthlink, email or text message has been unable to send.

Locate the bounced message. The message could have failed because you have the incorrect Healthlink ID, Email address or cellphone number. Check this with the Clinic/Patient. Once you have resolved the issue you can click the Dismiss button.