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Common Errors

APIInputError: You tried to send to recipient(s) that have been marked as inactive.

You will receive this error if the recipient email address has been blocked (marked as inactive). This is typically due to:

  • Incorrect Email Address
  • Email bounced
  • Recipient marked your email as spam

Fix

Correct the email address and resend.

If the receiving party had a temporary technical issue causing the bounces, contact Elixir Support to reactivate the email account.

ACC 400 Bad Request Certificate Error

ACC 400 Bad Request

Your ACC Digital Certificate has expired.

Fix

Upload your latest ACC Digital Certificate into Elixir. This is usually delivered via post from Healthlink.

ACC18: ACC Certificate not uploaded

ACC Cert Note Uploaded

Your ACC Digital Certificate has not been uploaded to Elixir.

Fix

Upload your latest ACC Digital Certificate into Elixir. This is usually delivered via post from Healthlink.

ACC18: You are not authorised to access this service. Contact ACC Digital Operations on 0800 222 994 option 1 to arrange permission

ACC have not enabled ACC18 support via their API. Email ebusinessinfo@acc.co.nz and ask them to enable ACC18 support on your digital certificate.

Prescriptions: Your team doesn't have a facility ID set. Can't submit to NZePS.

Our NZePS electronic prescriptions integration requires a Facility ID to generate compliant prescriptions.

Fix

Find your Facility ID then upload into the Team settings.

Xero Validation Error: You have reached the limit of invoices you can approve

This is due to the limitations of the Xero Starter Plan (20 invoices per month).

Fix

Upgrade your Xero plan to a Standard plan.

Xero Validation Error: Account code or ID must be specified

Xero Validation Error

This usually means you have forgotten to select an Account Code when adding your invoice line item or Inventory Code.

Fix

Add the correct Xero Account Code to all your invoice line items.

Xero Validation Error: You cannot have multiple line items with the same LineItemID

This usually means you've placed two identical items with the same inventory code in the invoice.

Fix

Increase the quantity of the item to 2 or more

Quantity-changed

Xero: Could not get Xero accounts

Check under Admin > Xero Accounts to see if the connection is broken.

Fix

Reconnect your Xero account. See our help page on Connecting Xero.