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Elixir Help Documentation

Welcome to our Elixir Help Documentation where you can find useful information on the functions within Elixir and how to get the most out of our software.

If you're new to Elixir, see our Getting Started Guide

Status Page

For our current status around any ongoing errors or outages see our Status Page

Support Information

Contact to support

To contact our support team please send an email to support@elixir.nz. Your message will be directed to our entire support team, ensuring a timely response. We're here to assist you!

To help us help you in the most efficient way possible, please ensure you have reviewed the following:

  1. Ensure you've checked our help documentation as we regularly get similar questions and are continuously updating our help pages. Use the search box top right.

  2. Send us the exact error message. The detail in the error provides a lot of context and information to us.

  3. Be able to reproduce the issue. Having prepared examples that we can follow to reproduce the issue makes it much easier for us to identify the cause.

  4. Confirm whether it's a isolated issue or affecting everyone. For example did only one patient not receive a text, or are all patients not receiving texts?

  5. When emailing us with your support request, include screenshots if at all possible so we can see what you're seeing.

  6. Is it a hardware issue? If the fault is related to your physical computer or printer, please call your IT Support. We provide assistance with Elixir Software related issues, but not general computer and hardware issues.

Remote support

If you've tried the steps in our documentation and are still stuck, call us on 03 926 9612. Ensure you have Anydesk installed and running on your computer prior to calling us. Contact your IT Support if you need assistance installing Anydesk.

Download from https://anydesk.com/en.

If you're running a Mac, some additional permissions are required. See Security Permissions on macOS for the steps required.

System Requirements

We recommend running Google Chrome or Firefox on Windows or macOS. Elixir can be used on tablets, ipads, and mobile phones.

For label printing we support Dymo Label Printers. For more detail see Dymo Integrations